Have questions about our ingredients, shipping times, or returns? Find clear answers below.
We process all orders within 24 business hours. Orders over $75 receive complimentary express delivery (2–4 business days). Standard shipping for orders under $75 is a flat rate of $4.99. You will receive a real-time tracking link via email as soon as your package ships.
Yes, 100%. Every nutrition, supplement, and treat formula is developed alongside board-certified veterinary nutritionists. We use only human-grade, non-GMO whole ingredients with zero artificial fillers, corn, soy, or synthetic preservatives.
We want your pet to love every single item. If your companion isn't completely satisfied with their bed, toy, or food formula within 30 days of delivery, simply contact our Pet Care Team for a 100% hassle-free refund or replacement.
All our pet bedding and furniture cushions feature heavy-duty hidden zippers or Velcro backs. Simply unzip the outer plush cover and machine wash on a gentle cold cycle with mild detergent. Tumble dry on low heat or line dry in the shade.
Absolutely. You have total control over your recurring orders. You can change your delivery frequency, swap product flavors, pause, or cancel your subscription anytime with 1-click in your account dashboard without any penalties.
No problem! We offer free exchange shipping for size adjustments. Simply email our care team with your order number and pet's measurements, and we'll send out the correct size right away.
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Still Have Questions?
Our dedicated Pet Care Specialists are available 7 days a week to assist you.
