Refund policy
Last Updated: August 12, 2026
At SHOPIYOUPI, your pet’s health, comfort, and happiness are our highest priorities. We want you and your companion to be 100% satisfied with every purchase. If for any reason an item isn’t the right fit, we are here to make it right with our 30-Day Happiness Guarantee.
1. 30-Day Happiness Guarantee
You have 30 days from the date of package delivery to request a return, exchange, or refund.
- Pet Comfort & Accessories (Beds, Carriers, Harnesses, Toys): Items should be in clean, resalable condition with original tags and packaging whenever possible.
- Nutrition & Supplements (Salmon Oil, Freeze-Dried Treats): Covered under our Taste & Satisfaction Guarantee. If your pet refuses a new food or supplement, contact us within 30 days for a full refund or replacement.
2. Free Size Exchanges
Ordered the wrong size harness, bed, or car seat cover? Don't worry! We offer free exchange processing for size adjustments. Contact our support team with your order number and pet’s measurements, and we will guide you through getting the perfect size.
3. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or if you receive the wrong product, please notify us within 48 hours with a photo of the damaged item. We will ship a brand-new replacement immediately at zero extra cost to you, or issue a full refund upon your preference.
4. How to Initiate a Return (3 Easy Steps)
- Submit Request: Contact our Pet Care Team via our Contact Page or email us at care@shopiyoupi.com with your Order Number and reason for return.
- Receive Return Approval: Our team will respond within 24 hours with return instructions and shipping details.
- Ship & Get Refunded: Pack your item securely. Once received and inspected at our warehouse, your refund will be processed automatically.
5. Refund Processing & Timing
- Refund Method: Refunds will be issued back to your original payment method (Credit/Debit Card, PayPal, or Cash on Delivery store credit).
- Processing Time: Once your return is received, please allow 3 to 5 business days for your bank or card issuer to post the funds to your account.
6. Non-Returnable Items
For health and hygiene safety, the following items cannot be returned once opened unless covered under a defective guarantee:
- Personalized / Custom engraved name tags
- Hygiene products with broken safety seals
💬 Need Assistance?
Our Pet Care Concierge team is available 7 days a week to answer questions and ensure you and your pet have a 5-star experience.
- 📧 Email: care@shopiyoupi.com
- 💬 Contact Page: https://shopiyoupi.com/pages/contact