Shipping policy
Last Updated: August 12, 2026
At SHOPIYOUPI, we know how excited you and your pet are to receive your package! That’s why we work with top logistics carriers to ensure fast, safe, and reliable delivery right to your doorstep.
1. Processing Times & Order Dispatch
- Fast Processing: All orders are processed, packed, and dispatched within 24 business hours (Monday through Friday, excluding public holidays).
- Order Cut-Off: Orders placed before 14:00 (2:00 PM) local time will be dispatched the same day. Orders placed after 14:00 or over the weekend will be processed on the next business day.
2. Shipping Rates & Delivery Timeframes
We offer clear, transparent shipping tiers with no hidden fees:
| Shipping Option | Delivery Timeframe | Cost |
|---|---|---|
| Free Express Shipping | 2 – 4 Business Days | FREE (Orders over 500 DH / $75) |
| Standard Express Shipping | 2 – 5 Business Days | 35 DH (Orders under 500 DH) |
| Priority VIP Hand-Delivery | 1 – 2 Business Days | 65 DH |
3. Real-Time Order Tracking
As soon as your package is dispatched from our warehouse, you will automatically receive an Email & SMS confirmation containing your tracking number and a direct tracking link.
You can monitor your shipment's journey at any time by clicking the link in your shipping confirmation email or visiting our store tracking page.
4. Climate-Controlled Packaging
For delicate products such as our PureElixir™ Salmon Oil and BarkBites™ Organic Treats, we utilize climate-controlled, protective packaging to ensure freshness and structural integrity during transit, even during warm summer months.
5. Delivery Address Accuracy & Changes
Please double-check your shipping address during checkout. If you notice an error in your delivery address after placing an order, please contact our Pet Care Team immediately at care@shopiyoupi.com or via our Contact Page.
Once a package has been handed over to our shipping courier, address modifications may result in minor delivery delays.
6. Lost, Delayed, or Damaged Packages
- Damaged Packages: If your package arrives visibly damaged or punctured, please take a quick photo and contact us within 48 hours. We will send out a free replacement right away.
- Lost Shipments: If your tracking link shows no progress for more than 5 business days, please reach out to us. We will liaise with the courier or issue a fresh replacement order at no charge to you.
💬 Need Shipping Help?
Have questions about an existing order or custom shipping arrangements? Our Pet Care Concierge team is here to assist you:
- 📧 Email: care@shopiyoupi.com
- 💬 Contact Page: