Privacy policy

Last Updated: August 12, 2026

At SHOPIYOUPI ("we," "us," or "our"), accessible from shopiyoupi.com, we are deeply committed to protecting the privacy, security, and personal data of our customers and their beloved pets.

This Privacy Policy explains how your personal information is collected, used, shared, and protected when you visit, browse, or make a purchase from our store.

1. Information We Collect

When you visit or make a purchase on SHOPIYOUPI, we collect certain information necessary to process your orders and improve your shopping experience:

  • Personal Identity & Contact Information: Name, shipping address, billing address, email address, and phone number provided during checkout.
  • Order & Transaction Data: Details regarding the products you purchase, cart history, payment confirmation status, and transaction history.
  • Device & Browsing Data: IP address, browser type, time zone, cookies, and device information automatically collected when you navigate our site.
  • Pet Information (Optional): Pet name, breed, or size preferences shared when customizing pet products or subscribing to our newsletter.

2. How We Use Your Information

We use your personal data for legitimate business purposes, including:

  • Fulfilling Orders: Processing payments, arranging shipping and delivery, and providing order confirmations and invoice receipts.
  • Customer Support: Communicating with you regarding your orders, shipping updates, returns, or support inquiries.
  • Improving Store Experience: Analyzing website traffic and customer preferences to optimize site layout, product selection, and page load speed.
  • Marketing Communications: Sending news, exclusive discounts, and pet care tips (only if you explicitly opt-in to our newsletter). You can unsubscribe anytime in 1-click.
  • Fraud Prevention: Screening orders for potential risk or fraudulent activity to protect our customers.

3. Sharing Your Information

We never sell, rent, or trade your personal information to third parties. We only share necessary data with trusted service providers who help us operate our store:

  • Shopify: Our e-commerce engine that powers our online store.
  • Shipping & Logistics Carriers: Postal and courier services (e.g., Aramex, DHL, local express couriers) to deliver your pet products to your door.
  • Secure Payment Gateways: Encrypted payment processors (Credit Card, PayPal, CMI) that handle payment authorization safely.
  • Legal Compliance: If required by law, court order, or governmental regulation to protect our rights and legal safety.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience:

  • Essential Cookies: Necessary for cart persistence, login sessions, and checkout navigation.
  • Analytics Cookies: Help us understand how visitors interact with our store pages.

You can adjust your browser settings to refuse or delete cookies at any time, though some store features may not function properly without essential cookies.

5. Data Security & Storage

Your personal information is stored securely behind encrypted networks. All sensitive payment transactions are transmitted via SSL (Secure Sockets Layer) technology and processed through PCI-DSS compliant payment systems.

6. Your Rights & Choices

You have full control over your personal data:

  • Access & Correction: You may request a copy of the personal data we hold about you or ask us to update incorrect details.
  • Data Deletion: You may request that we permanently delete your personal information from our active records.
  • Marketing Opt-Out: You can unsubscribe from promotional emails at any time by clicking the "Unsubscribe" link at the bottom of any email.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact our Data Protection Coordinator:

  • 📧 Email: privacy@shopiyoupi.com
  • 💬 Contact Page: https://shopiyoupi.com/pages/contact